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  1. Business and Faith-Based Help

  2. Changing My File Path and/or File Name

  3. Connect Multiple PhoneTree Hardware Units

  4. Creating and Saving My Data File

  5. Data File Help

  6. Error 1904: "Unable to save file: C:\Windows\Downloaded\Installations\{A83655D1-4560-8B93-B91A655 Access is denied."

  7. Error: "MMCPlay: Device not ready!"

  8. Error: "NewJobDB: 3204 Database already exists."

  9. Error: "NewJobDB: 91 Object variable or With block variable not set."

  10. Error: "No installed sound devices. Click Add New Hardware in Control Panel."

  11. Error: "Please set the Area Code to be used for 7-digit phone numbers in the OnDemand configuration screen. OnDemand jobs cannot be submitted without this vital information."

  12. Error: "Please use Admin - ASP to enter an account number first."

  13. Healthcare Help

  14. HealthWave Hosted: Add-Update New Items

  15. HealthWave Hosted: Adding Opt-Out Instructions for Phone Calls

  16. HealthWave Hosted: Block or Opt-Out from Calling or Texting Patients

  17. HealthWave Hosted: Block or Opt-Out from Emailing Patients

  18. HealthWave Hosted: Change My Call Times/Days

  19. HealthWave Hosted: Emailing Patients

  20. HealthWave Hosted: How do I add a Practice?

  21. HealthWave Hosted: How do I change my message script?

  22. HealthWave Hosted: How do I know if a call job has been completed?

  23. HealthWave Hosted: How do I know if a call job has been submitted?

  24. HealthWave Hosted: My Calls Are Not Going Out

  25. HealthWave Hosted: New Configuration Items Have Been Detected

  26. HealthWave Hosted: Print My Current Call List

  27. HealthWave Hosted: Recording My Message

  28. HealthWave Hosted: Stopping a Call Job

  29. HealthWave Hosted: View or Print Job History

  30. HealthWave Hosted: What is the email address on the Account Registration screen used for?

  31. HealthWave Hosted: Why Is My Current Job Not Displaying?

  32. HealthWave: Add-Update New Items

  33. HealthWave: Adding Opt-Out Instructions for Phone Calls

  34. HealthWave: Block or Opt-Out from Calling Patients

  35. HealthWave: Block or Opt-Out from Emailing Patients

  36. HealthWave: Change My Call Times/Days

  37. HealthWave: Emailing Patients

  38. HealthWave: How do I add a Practice?

  39. HealthWave: How do I change my message script?

  40. HealthWave: How do I know if a call job has been completed?

  41. HealthWave: How do I know if a call job has been submitted?

  42. HealthWave: Minimum Requirements

  43. HealthWave: My Calls Are Not Going Out

  44. HealthWave: New Configuration Items Have Been Detected

  45. HealthWave: Print My Current Call List

  46. HealthWave: Stopping a Call Job

  47. HealthWave: View or Print Job History

  48. HealthWave: Why Is My Current Job Not Displaying?

  49. Hibernation/Sleep Mode

  50. How Do I Backup My PhoneTree System?

  51. Line Card Not Found

  52. Microphone Tab Under Configure Global Settings is Missing

  53. My Recorded Message Is Blank

  54. None Available Appears in the Call Center

  55. OnDemand Service is Used Instead of the Hardware

  56. Patient, Dental, Veterinary Hardware

  57. Patient, Dental, Veterinary Hosted

  58. PhoneTree (VoiceWave) Plus: Add a Repeat To My Phone Message

  59. PhoneTree (VoiceWave) Plus: Add Additional Information To My Message

  60. PhoneTree (VoiceWave) Plus: Add More Icons To My PhoneTree Desktop

  61. PhoneTree (VoiceWave) Plus: Add Option for a Live Operator

  62. PhoneTree (VoiceWave) Plus: Adding Opt-Out Instructions for Phone Calls

  63. PhoneTree (VoiceWave) Plus: Block or Opt-Out from Calling People

  64. PhoneTree (VoiceWave) Plus: Call Only the People That Are Home

  65. PhoneTree (VoiceWave) Plus: Change the Greeting Played

  66. PhoneTree (VoiceWave) Plus: Leave My Callback Number on a Pager

  67. PhoneTree (VoiceWave) Plus: Minimum Requirements

  68. PhoneTree (VoiceWave) Plus: Pause Calls During a Certain Time of Day

  69. PhoneTree (VoiceWave) Plus: Save and Re-use My Messages

  70. PhoneTree (VoiceWave) Plus: Send E-mail Messages

  71. PhoneTree (VoiceWave) Plus: Send Text Messages

  72. PhoneTree (VoiceWave) Plus: Stop a Message Job

  73. PhoneTree (VoiceWave) Plus: Stop Answering Incoming Calls

  74. PhoneTree (VoiceWave) Plus: Stop Calling After Reaching a Set Number of People

  75. PhoneTree (VoiceWave) Plus: Survey People On My Call List

  76. PhoneTree (VoiceWave) Plus: View or Print Past Message Jobs

  77. PhoneTree (VoiceWave) Premium: Add a Repeat To My Phone Message

  78. PhoneTree (VoiceWave) Premium: Add Additional Information To My Message

  79. PhoneTree (VoiceWave) Premium: Add Additional Lines to My PhoneTree System

  80. PhoneTree (VoiceWave) Premium: Add More Icons To My PhoneTree Desktop

  81. PhoneTree (VoiceWave) Premium: Add Option for a Live Operator

  82. PhoneTree (VoiceWave) Premium: Adding Opt-Out Instructions for Phone Calls

  83. PhoneTree (VoiceWave) Premium: Block or Opt-Out from Calling People

  84. PhoneTree (VoiceWave) Premium: Call Only the People That Are Home

  85. PhoneTree (VoiceWave) Premium: Change the Greeting Played

  86. PhoneTree (VoiceWave) Premium: Do Not Deliver Message to Small Children

  87. PhoneTree (VoiceWave) Premium: Leave My Callback Number on a Pager

  88. PhoneTree (VoiceWave) Premium: Minimum Requirements

  89. PhoneTree (VoiceWave) Premium: Pause Calls During a Certain Time of Day

  90. PhoneTree (VoiceWave) Premium: Play a Different Message On Answering Machines

  91. PhoneTree (VoiceWave) Premium: Save and Re-use My Messages

  92. PhoneTree (VoiceWave) Premium: Send E-mail Messages

  93. PhoneTree (VoiceWave) Premium: Send Text Messages

  94. PhoneTree (VoiceWave) Premium: Stop a Message Job

  95. PhoneTree (VoiceWave) Premium: Stop Answering Incoming Calls

  96. PhoneTree (VoiceWave) Premium: Stop Calling After Reaching a Set Number of People

  97. PhoneTree (VoiceWave) Premium: Survey People On My Call List

  98. PhoneTree (VoiceWave) Premium: View or Print Past Message Jobs

  99. PhoneTree (VoiceWave): Add a Repeat To My Phone Message

  100. PhoneTree (VoiceWave): Add Additional Information To My Message

  101. PhoneTree (VoiceWave): Add More Icons to My PhoneTree Desktop

  102. PhoneTree (VoiceWave): Add Option for a Live Operator

  103. PhoneTree (VoiceWave): Adding Opt-Out Instructions for Phone Calls

  104. PhoneTree (VoiceWave): Block or Opt-Out from Calling People

  105. PhoneTree (VoiceWave): Call Only the People That Are Home

  106. PhoneTree (VoiceWave): Change the Greeting Played

  107. PhoneTree (VoiceWave): Leave My Callback Number On a Pager

  108. PhoneTree (VoiceWave): Minimum Requirements

  109. PhoneTree (VoiceWave): Pause Calls During a Certain Time of Day

  110. PhoneTree (VoiceWave): Save and Re-use Messages

  111. PhoneTree (VoiceWave): Stop a Message Job

  112. PhoneTree (VoiceWave): Stop Calling After Reaching a Set Number of People

  113. PhoneTree (VoiceWave): Stop from Answering Incoming Calls

  114. PhoneTree (VoiceWave): Survey People On My Call List

  115. PhoneTree (VoiceWave): View or Print Past Message Jobs

  116. PhoneTree 2100

  117. PhoneTree 2500

  118. PhoneTree 3500

  119. Power Management

  120. Pro: Block or Opt-Out from Calling Patients

  121. Pro: Can PhoneTree Pro and Lab use the same telephone Line?

  122. Pro: Change My Call Times/Days

  123. Pro: Editing Message Variables and Map Strings

  124. Pro: How do I know if a call job has been completed?

  125. Pro: How do I know if a call job has been submitted?

  126. Pro: Message Change Request

  127. Pro: Moving My System from One PC to Another

  128. Pro: Print My Current Call List

  129. Pro: View and/or Print My Message(s) and Variables

  130. Pro: View or Print Job History

  131. Pro/Lab: Adding Opt-Out Instructions for Phone Calls

  132. Purchase a Studio Session

  133. Reinstalling the PhoneTree Drivers

  134. Standard: No Name or Number Being Displayed

  135. Understanding Call Statuses

  136. Video Tutorials

  137. VoiceWave Software Download

  138. What Does "Bad Name/Phone" Mean?

  139. What Does "Hung Up Early" Mean?

  140. What Does "OGM Too Long" Mean?

  141. What Does "Telco Msg" and/or "Busy After Voice" Mean?

  142. Windows 10 Upgrade – Installing Required Updates

Can’t find what you need?

Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

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