Skip to content

HealthWave: Block or Opt-Out from Calling Patients

To prevent patients from being called for any message:
  1. Exit the Call Center by clicking on Configure (Note: If calls are currently being placed, HealthWave will wait for those calls to finish before exiting the Call Center).
  2. Click the Blocked Numbers icon.
  3. In the Name and Phone columns, enter the patient's name and phone number with area code (dashes are optional). If desired, leave a Comment about this number (optional). To remove a phone number from the database, select the number and click Edit > Delete.
  4. When finished, click File > Exit.
  5. Re-launch the Call Center by clicking on Call Center from any HealthWave desktop view.

Can’t find what you need?

Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

Feedback and Knowledge Base