Browse the Knowledge Base for answers to the most common questions related to PhoneTree on-site solutions. Articles are organized primarily by product, but you can search on any combination of keywords.

Windows 10 Update: If you've upgraded your computer to Windows 10, you'll need to update your PhoneTree hardware drivers. For more information, see Windows 10 Upgrade – Installing Required Updates.

Knowledge Base

  1. Manuals, Utilities and Videos 

    1. Business and Faith-Based Help
    2. Data File Help
    3. Healthcare Help
    4. Video Tutorials
  2. General Troubleshooting 

    1. Windows 10 Upgrade – Installing Required Updates
    2. Reinstalling the PhoneTree Drivers
    3. Power Management
    4. Hibernation/Sleep Mode
    5. Line Card Not Found
  3. Statuses 

    1. Understanding Call Statuses
    2. What Does "Hung Up Early" Mean?
    3. What Does "Telco Msg" and/or "Busy After Voice" Mean?
    4. What Does "Bad Name/Phone" Mean?
    5. What Does "OGM Too Long" Mean?
  4. PhoneTree (VoiceWave) Premium 

    1. PhoneTree (VoiceWave) Premium: Minimum Requirements
    2. PhoneTree (VoiceWave) Premium: Adding Opt-Out Instructions for Phone Calls
    3. PhoneTree (VoiceWave) Premium: View or Print Past Message Jobs
    4. PhoneTree (VoiceWave) Premium: Survey People On My Call List
    5. PhoneTree (VoiceWave) Premium: Pause Calls During a Certain Time of Day
  5. HealthWave 

    1. HealthWave: Adding Opt-Out Instructions for Phone Calls
    2. HealthWave: Minimum Requirements
    3. HealthWave: Emailing Patients
    4. HealthWave: Stopping a Call Job
    5. HealthWave: Block or Opt-Out from Emailing Patients
  6. PhoneTree (VoiceWave) Plus 

    1. PhoneTree (VoiceWave) Plus: Minimum Requirements
    2. PhoneTree (VoiceWave) Plus: Adding Opt-Out Instructions for Phone Calls
    3. PhoneTree (VoiceWave) Plus: View or Print Past Message Jobs
    4. PhoneTree (VoiceWave) Plus: Survey People On My Call List
    5. PhoneTree (VoiceWave) Plus: Pause Calls During a Certain Time of Day
  7. HealthWave Hosted 

    1. HealthWave Hosted: Adding Opt-Out Instructions for Phone Calls
    2. HealthWave Hosted: What is the email address on the Account Registration screen used for?
    3. HealthWave Hosted: View or Print Job History
    4. HealthWave Hosted: Block or Opt-Out from Calling or Texting Patients
    5. HealthWave Hosted: Block or Opt-Out from Emailing Patients
  8. PhoneTree (VoiceWave) 

    1. PhoneTree (VoiceWave): Minimum Requirements
    2. PhoneTree (VoiceWave): Adding Opt-Out Instructions for Phone Calls
    3. PhoneTree (VoiceWave): View or Print Past Message Jobs
    4. PhoneTree (VoiceWave): Survey People On My Call List
    5. PhoneTree (VoiceWave): Pause Calls During a Certain Time of Day
  9. Pro/Lab 

    1. Pro/Lab: Adding Opt-Out Instructions for Phone Calls
    2. Pro: Block or Opt-Out from Calling Patients
    3. Pro: View or Print Job History
    4. Pro: Print My Current Call List
    5. Pro: How do I know if a call job has been submitted?
  10. All articles 

    1. Understanding Call Statuses
    2. Business and Faith-Based Help
    3. Windows 10 Upgrade – Installing Required Updates
    4. Patient, Dental, Veterinary Hosted
    5. Patient, Dental, Veterinary Hardware
    141 articles 

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