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What Does "Bad Name/Phone" Mean?

The Call Status "Bad Name/Phone" appears for one of the patients on my call list. Was a call made to this patient?

This status indicates that the Patient Name and/or Patient Phone fields for this patient were blank on your practice management data file when it was imported into PhoneTree. Whenever either field is blank, PhoneTree will not attempt to call this patient.

If you use one of our hosted or cloud-based solutions, you will not be charged for this call.

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Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

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