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PhoneTree (VoiceWave) Plus: Pause Calls During a Certain Time of Day

VoiceWave Plus has the capability to pause calling temporarily during any time you specify within the call window. This feature is great if you don't want VoiceWave Plus to call during the dinner hour (or during the big game, etc.). Here's how to enable this feature:
  1. Exit the Call Center by clicking on PhoneTree. A screen may appear asking "You are about to pause calling. Do you wish to continue?" Click Yes. Please note: Paused message jobs can be resumed by clicking back on the Call Center tab.
  2. Click the desired PhoneTree icon to access your list.
  3. On the List Editor screen, click the Options icon from the top toolbar.
  4. Click on the Times/Days tab.
  5. Enable Temporarily pause calls.
  6. Then choose a time frame for VoiceWave Plus to pause calls by choosing a beginning time under Pause calls each day at, then a time for calls to start again under Resume calls after.
  7. Click OK.
Now, for the next call session you start with this list, it will pause calls during the time frame you specified.

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Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

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