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HealthWave Hosted: Block or Opt-Out from Calling or Texting Patients

To prevent patients from being called and/or sent text messages for any message:
  1. Exit the Automation Center by clicking on Configure.
  2. Click the Blocked Numbers icon.
  3. In the Name and Phone columns, enter the patient's name and phone number with area code (dashes are optional). If desired, leave a Comment about this number (optional). To remove a phone number from the database, select the number and click Edit > Delete.
  4. When finished, click File > Exit.
  5. Re-launch the Automation Center by clicking on Automation.

Can’t find what you need?

Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

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