Reinstalling the PhoneTree Drivers

Important: PhoneTree hardware is only compatible with USB 2.0. If you only have USB 3.0 ports available, you will need to purchase a USB 2.0 hub. PhoneTree can provide recommendations on models, as well as purchase options.  

If Windows is unable to detect your PhoneTree hardware, the PhoneTree USB drivers will need to be re-installed for certain PhoneTree hardware components.

Windows 8, Windows 8.1 and Windows 10:

To update your PhoneTree hardware drivers for Windows 8, Windows 8.1 and Windows 10:

      ** Before beginning the steps below, be sure to close the PhoneTree software program.
    1. Go into Device Manager (type “Device Manager” in your search box to the bottom left).
    2. Search for the conflict in the Device Manager (Unknown Device, yellow background, black exclamation point).
    3. NOTE: Look under Universal Serial Bus Controllers (select the drop down option on the left). If there is a “PhoneTree USB Lines Composite device” that reflects a conflict:
    a.  Right-click on the “PhoneTree Composite device” entry and select “uninstall”.
    b . Select the "Delete the driver software" check box.
    c.  Click OK.
    d.  Go up to “Action” at the top of the page and select “Scan for hardware changes”.
    e.  Other Devices should now appear and display “PhoneTreeUSB” with a conflict (It may show more than 1 depending on the number of lines)

         ** Perform only one of the steps below:

         4a. If this is your first time performing these steps, then Download the drivers by clicking 
              https://downloads.phonetree.com/Deliveries/Download/95aad634-7752-41e2-93a5-aa9baf846609.
             Run the installer.  Your hardware will be installed. 

         4b. If you have previously installed the Driver Package, then under OTHER Devices you will see PhoneTreeUSB Conflict. Right click on PhoneTreeUSB and choose Update Driver. Then choose "Browse my computer for Driver Software". Browse to the path C:\PhoneTreeDrivers then click Next. Once Successfully installed, click Close and repeat this process for any other PhoneTreeUSB Conflicts.

    ** If you see "PhoneTree USB Loader", then try using a different USB port, and then following the directions above.  If you are still experiencing an issue after trying that, then contact PhoneTree Support  

    Windows Vista/Windows 7

    1. In Windows, click the Windows logo (Start menu), then right-click on Computer and choose Properties.
    2. In the top-left area of the screen, click Device Manager.
    3. Under Other Devices, you will need to right-click and select Update Driver Software for each PhoneTreeUSB item with a yellow exclamation mark shown.
    4. When asked "How do you want to search for driver software?", select Search automatically for updated driver software.
    5. Once Windows locates the drivers, it may ask for your permission to install them. If prompted, select Install this driver software anyway.
    6. Once you have finished re-installing the PhoneTree drivers for all required items, exit the Device Manager and relaunch the PhoneTree software.

    Windows XP

    1. Right-click on the My Computer icon on the Windows desktop or in the Start menu.
    2. Click Properties, then click Hardware.
    3. Under Other Devices, you will need to right-click and select Update Driver Software for each PhoneTreeUSB item with a yellow exclamation mark shown.
    4. Once the Welcome to the Hardware Update Wizard screen appears, select Install the software automatically (Recommended) and click Next.
    5. Once Windows locates the drivers, it may ask for your permission to install them. If prompted, select No, not this time and click Next. Then, on the following screen click Continue Anyway.
    6. Once you have finished re-installing the PhoneTree drivers for all required items, exit the Device Manager and relaunch the PhoneTree software.

    Can’t find what you need?

    Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

    Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

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