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Pro: Block or Opt-Out from Calling Patients

To prevent patients from being called for any message:
  1. Click Pause to exit the Call Center (Note: If calls are currently being placed, PhoneTree will wait for those calls to finish before exiting the Call Center).
  2. On the Main Menu, click Configure > Blocked Numbers from the top toolbar.
  3. In the Name and Phone columns, enter the patient's name and phone number with area code (dashes are optional). If desired, leave a Comment about this number (optional). To remove a phone number from the database, select the number and click Edit > Delete.
  4. When finished, click File > Exit.
  5. Back on the Main Menu, click Resume Calls to relaunch the Call Center.

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Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

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