By instructing the people on your list to press a touch-tone response to opt-out of future phone calls from you during a call, you’re helping to ensure that you and/or your company are complying with the Telephone Consumer Protection Act (TCPA).
If a person presses the opt-out touch-tone during their call, you’ll see the number appear in the “Replies” column of your list. At this point, you will need to add the person’s phone number to the Blocked Numbers list to prevent from calling them again. For instructions on how to add a number to the Blocked Numbers list, see Block or Opt-Out From Calling Patients.
To add phone opt-out instructions to your existing messages, please contact PhoneTree Client Support using our Contact Support form.