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HealthWave: Adding Opt-Out Instructions for Phone Calls

It is important that your automated communications include instructions for easy opt-out. This is important for customers who no longer want to receive messages at a particular number, as well as for new owners of reassigned phone numbers who want to be removed from your messaging lists because they are not your customers.

By instructing the people on your list to press a touch-tone response to opt-out of future phone calls from you during a call, you’re helping to ensure that you and/or your company are complying with the Telephone Consumer Protection Act (TCPA).

If a person presses the opt-out touch-tone during their call, you’ll see the number appear in the “Replies” column of your list. At this point, you will need to add the person’s phone number to the Blocked Numbers list to prevent from calling them again. For instructions on how to add a number to the Blocked Numbers list, see Block or Opt-Out From Calling Patients.

To add phone opt-out instructions to your existing messages, please contact PhoneTree Client Support using our Contact Support form.

Can’t find what you need?

Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

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