Completed Call Statuses (message delivered)

• Ans by Person: Message was delivered to a person
• Ans by Machine: Message was delivered to a person’s voicemail/answering machine
• Ans By +Machine: Message was delivered to a person’s voicemail/answering machine
• Call Transferred: Person was transferred to a preset extension after pressing “0”

Incomplete Call Statuses (PhoneTree will re-call)

• BUSY: Busy signal detected on last call attempt
• Not Called Yet: Person has not been called yet
• Learned Machine: A unique voicemail/answering machine greeting was analyzed and will be retried
• No Answer: No answer on last call attempt
• OnDemand call: Call was submitted to PhoneTree OnDemand servers

Final Call Statuses (PhoneTree will not re-call)

• Hung up early: Call was answered, but the person hung up before message finished
• BUSY after Voice: Problem completing call, check for possible issue with phone number
• Max No Answers: No answer and/or busy signal detected for all call attempts (up to 8)
• OGM too long: Voicemail/answering machine greeting was too long, message was not delivered

Not Selected Statuses (PhoneTree will not attempt to call)

• Removed as Dup*: Person’s name and/or phone number appears on the call list more than once
  *If Combined Family calling is enabled, all persons with the same phone number will have their individual name and appointment information announced within the same call.
  
• Blocked Number: Person is on the PhoneTree Blocked Numbers list

Error Call Statuses (please check the phone number)

• Call Failed!: Problem completing call, check for possible issue with phone number
• Telco Msg: Problem completing call, check for possible issue with phone number
• No Connect: Problem completing call, check for possible issue with phone number
• Fax or Modem: Call was answered by a FAX machine or modem
• Bad Name/Phone: Person’s name and/or phone number is missing or incomplete