Understanding Call Statuses

Every member on your call list receives a Call Status before, during and after a call job has finished. Below is a listing of every Call Status and its definition.

Completed Call Statuses (message delivered)

  • Ans by Person: Message was delivered to a person
  • Ans by Machine: Message was delivered to a person’s voicemail/answering machine
  • Ans By +Machine: Message was delivered to a person’s voicemail/answering machine
  • Call Transferred: Person was transferred to a preset extension after pressing “0”

Incomplete Call Statuses (PhoneTree will re-call)

  • BUSY: Busy signal detected on last call attempt
  • Not Called Yet: Person has not been called yet
  • Learned Machine: A unique voicemail/answering machine greeting was analyzed and will be retried
  • No Answer: No answer on last call attempt
  • OnDemand call: Call was submitted to PhoneTree OnDemand servers

Final Call Statuses (PhoneTree will not re-call)

  • Hung up early: Call was answered, but the person hung up before message finished
  • BUSY after Voice: Problem completing call, check for possible issue with phone number
  • Max No Answers: No answer and/or busy signal detected for all call attempts (up to 8)
  • OGM too long: Voicemail/answering machine greeting was too long, message was not delivered

Not Selected Statuses (PhoneTree will not attempt to call)

  • Removed as Dup*: Person’s name and/or phone number appears on the call list more than once
    *If Combined Family calling is enabled, all persons with the same phone number will have their individual name and appointment information announced within the same call.
  • Blocked Number: Person is on the PhoneTree Blocked Numbers list

Error Call Statuses (please check the phone number)

  • Call Failed!: Problem completing call, check for possible issue with phone number
  • Telco Msg: Problem completing call, check for possible issue with phone number
  • No Connect: Problem completing call, check for possible issue with phone number
  • Fax or Modem: Call was answered by a FAX machine or modem
  • Bad Name/Phone: Person’s name and/or phone number is missing or incomplete

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