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PhoneTree (VoiceWave) Premium: Do Not Deliver Message to Small Children

PhoneTree Premium has the ability to ask for a confirmation from the callee before delivering a phone message. With this option enabled, our solution will first play an introduction and wait for the person to dial "9." Then, it delivers the message. It will play the introduction 3 times before giving up. If the person does not dial "9", then they are tried again later. This is sometimes called the "Call Confirmation Mode" and is good for insuring that your message won't get lost in the "Kid Zone" �and it will not affect message delivery to answering machines.

You can enable this by selecting Intro (confirm w/9) in the Call Wizard. Then, record the Intro (confirm w/9) message on the Message recordings screen to go out to everyone, asking them to press '9' to hear an important message (e.g., "Hi, this is Bob. To hear an important message, please dial "9" after the tone."). Now when you start this call job, our solution will play the intro message you recorded, and when the called party dials "9" it will play the Standard Message.

Download the VoiceWave Series User Guide (right-click on the link and select "Save Target As" or "Save link as"). The instructions for your VoiceWave solution can be found on the following pages:
  • VoiceWave: pages 47-49
  • VoiceWave Plus: pages 58-62
  • PhoneTree Premium: see pages 75-81

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Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

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