HealthWave Hosted: Change My Call Times/Days
Flexible Applications:Options:
- Exit the Automation Center by clicking on Configure.
- Click the Flexible Applications: Options icon.
- Once the Options Wizard opens, click Next until you reach the Your File screen.
- Based on the import option your system is configured for, make the following adjustments:
Wait for the above file to be created each day: This setting is referred to as the "file trigger." If your HealthWave system is using this setting, it means you manually create your practice management data file each day and then HealthWave automatically starts your call job once it appears. With that said, to change the time your call job starts, change the time you create your data file.
Look for the file at this time: _ _ _ _ on these days: This setting is referred to as the "time trigger." If your HealthWave system is using this setting, it means your practice management software automatically creates your data file at a certain time each day and then HealthWave automatically starts your call job at the time and on the days specified here. To change the time HealthWave looks for the data file, click on the time field and adjust the hours and minutes as desired. If there are certain days you do not want HealthWave to import a file on, click on that day and an "X" will appear in its place. Important: Keep in mind that the time you set here has to occur AFTER the time your file is scheduled to be created by your practice management software. If the time is set too early, HealthWave will not see the file and you will have to manually start your calls by accessing the Tasks desktop and clicking the corresponding icon.
I will start my calls manually each day: If your HealthWave system is using this setting, it means you manually create your practice management data file each day and then manually start your call job in HealthWave. With that said, to change the time your call job starts, change the time you create your data file. - When finished, click Next. A message will appear, stating "File not found ." Click Continue. Then, continue clicking Next until the Congratulations screen appears. Click Finish to save your changes and exit the wizard.
- Re-launch the Automation Center by clicking on Automation from any HealthWave desktop view.
- Exit the Automation Center by clicking on Configure.
- Click the Basic Applications icon.
- Once the Basic Applications Wizard opens, select Edit Application and then select the desired Application from the drop-down menu. Click Next until you reach the Your File screen.
- Based on the import option your system is configured for, make the following adjustments:
Wait for the above file to be created each day: This setting is referred to as the "file trigger." If your HealthWave system is using this setting, it means you manually create your practice management data file each day and then HealthWave automatically starts your call job for you. With that said, to change the time your call job starts, change the time you create your data file.
I will start my calls manually each day: If your HealthWave system is using this setting, it means you manually create your practice management data file each day and then manually start your call job in HealthWave. With that said, to change the time your call job starts, change the time you create your data file. - When finished, click Next. A message stating "CustomImport: was missing!" will appear. Click OK. Then, continue clicking Next until the Congratulations screen appears. Click Finish to save your changes and exit the wizard.
- Re-launch the Automation Center by clicking on Automation from any HealthWave desktop view.
