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PhoneTree (VoiceWave) Plus: Change the Greeting Played

You can do this in one of two ways:
  1. Change the greeting at the same time that you set up a message job
  2. Make a global change to the greeting for the entire system. Important: Your greeting must be between 1-4 seconds long to assure proper answering machine detection. Do not remove your greeting or replace it with silence, because this will interfere with proper operation of the VoiceWave Plus system.
To change the greeting as you set up a new call job:
  1. Use the Call Wizard to begin a new call session (see pages 72-81 of the VoiceWave Series User Guide - right-click on the link and select "Save Target As" or "Save link as"). By using the Call Wizard instead of EasyCall, you can create your own Greeting, or record over an existing one.
  2. At the Message recordings screen, select Greeting.
  3. From the top tool bar, click the New icon.
  4. Type in a name for your new Greeting, then click OK.
  5. The word Greeting will now appear in red, to show that it has not yet been recorded.
  6. Click Record to record your new greeting, and click Play to hear what you've recorded.
  7. When finished, click Next to proceed through the rest of the Call Wizard. At the last screen, choose Save changes and exit, then click OK.
Now when this message job is delivered, the people on the list will hear your new Greeting instead of the chime.

To make a global change to the greeting for the entire system:
  1. From any desktop view, click the Admin tab.
  2. Click the Record Greeting icon. This screen allows you to re-record over one of the existing system greetings, or record a completely new one.
  3. Use the controls to record, play, delete or create a new file.
Important: If you re-record over one of the existing system greetings, it will affect any of the PhoneTrees icons that are using that greeting. For instance, if you record something different for Hello.wav, and PhoneTree "8" uses Hello.wav for its greeting then everyone called by PhoneTree "8" will hear the new, re-recorded greeting.

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