PhoneTree (VoiceWave): Call Only the People That Are Home
To set VoiceWave to never deliver its message to answering machines:
- Exit the Call Center by clicking on PhoneTree. A screen may appear asking "You are about to pause calling. Do you wish to continue?" Click Yes. Please note: A paused message job can be resumed by clicking back on the Call Center tab.
- Click on the PhoneTree icon to access your list.
- Once the List Editor screen appears, click the Options icon from the top toolbar.
- Click on the Advanced tab.
- Under 'Deliver message to answering machines', choose Never.
- Click OK.
- From the top toolbar, click the Exit icon.
- Re-launch the Call Center by clicking on Call Center from any VoiceWave desktop view. A screen may appear asking "You are about to Start calling. Do you wish to continue to the Call Center?" Click Yes. If a message job was paused in step 1, it will now resume where it left off.
To set VoiceWave to bypass answering machines on the first call attempt:
- Exit the Call Center by clicking on PhoneTree. A screen may appear asking "You are about to pause calling. Do you wish to continue?" Click Yes. Please note: A paused message job can be resumed by clicking back on the Call Center tab.
- Click on the desired PhoneTree icon to access your list.
- Once the List Editor screen appears, click the Options icon from the top toolbar.
- Click on the Call Settings tab.
- Enable Bypass ans machines on first call attempt.
- Click OK.
- From the top toolbar, click the Exit icon.
- Re-launch the Call Center by clicking on Call Center from any VoiceWave desktop view. A screen may appear asking "You are about to Start calling. Do you wish to continue to the Call Center?" Click Yes. If a message job was paused in step 1, it will now resume where it left off.