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HealthWave: New Configuration Items Have Been Detected

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A message stating, "New configuration items have been detected. Please re-run 'Flexible Applications: Messages' on the Configure tab." has appeared in a red bar at the bottom of the Call Center screen. What does this mean?

When HealthWave detects new Providers, Locations, Appointment Types, and/or Additional Filters after importing your data file, this message will appear. To tell HealthWave how to identify and handle these new items, please see the Add/Update Providers, Locations, Appointment Types, Additional Filters.

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Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

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