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General Troubleshooting

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  1. Windows 10 Upgrade – Installing Required Updates

  2. Reinstalling the PhoneTree Drivers

  3. Power Management

  4. Hibernation/Sleep Mode

  5. Line Card Not Found

  6. Error: "MMCPlay: Device not ready!"

  7. Error: "Please use Admin - ASP to enter an account number first."

  8. Error: "NewJobDB: 3204 Database already exists."

  9. Error: "No installed sound devices. Click Add New Hardware in Control Panel."

  10. Error: "NewJobDB: 91 Object variable or With block variable not set."

  11. Error: "Please set the Area Code to be used for 7-digit phone numbers in the OnDemand configuration screen. OnDemand jobs cannot be submitted without this vital information."

  12. Error 1904: "Unable to save file: C:\Windows\Downloaded\Installations\{A83655D1-4560-8B93-B91A655 Access is denied."

  13. Connect Multiple PhoneTree Hardware Units

  14. None Available Appears in the Call Center

  15. Purchase a Studio Session

  16. My Recorded Message Is Blank

  17. Microphone Tab Under Configure Global Settings is Missing

  18. OnDemand Service is Used Instead of the Hardware

Can’t find what you need?

Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559.

Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112.

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