None Available Appears in the Call Center
The "None Available" status will appear in the Call Center when the message job:
- Has been completed.
- Was sent to the Call Center, but the Contacts' names and/or phone numbers on your list do not appear in the corresponding columns or are combinded into one column on the List Editor screen. Solution: This is usually caused by an improperly formatted file or incorrect settings were selected during the time of import. Verify the Contact file is correctly formatted and reimport the file into PhoneTree Premium.
- Was sent to the Call Center without a recorded message. Solution: Record and playback your new message to verify its quality, then resend your message job to the Call Center.
- Was sent to the Call Center, but a previous message job's delay/scheduled delivery times are still enabled. Solution: The Call job stops when and Delay start of call job until settings need to be turned off or reset:
- Exit the Call Center by clicking on PhoneTree. A screen may appear asking "You are about to pause calling. Do you wish to continue?" Click Yes. Please note: Paused message jobs can be resumed by clicking back on the Call Center tab.
- Click the desired PhoneTree icon to access your list.
- From the top toolbar, click the Options icon.
- Set Call job stops when to Call job is done, or set a new expiration date.
- Disable Delay start of call job, or set it to a new date.
- When finished, click OK, and then, from the top toolbar, click the Exit icon.
- Click on Call Center to start your message job.
- Was sent to the Call Center, but no days are enabled to allow PhoneTree Premium to send messages. Solution: Enable the preferred days of the week this list can send messages:
- Exit the Call Center by clicking on PhoneTree. A screen may appear asking "You are about to pause calling. Do you wish to continue?" Click Yes. Please note: Paused message jobs can be resumed by clicking back on the Call Center tab.
- Click the desired PhoneTree icon to access your list.
- From the top toolbar, click the Options icon.
- Enable the desired days you want PhoneTree to contact this list on.
- When finished, click OK, and then, from the top toolbar, click the Exit icon.
- Click on Call Center to start your message job.
