PhoneTree (VoiceWave) Premium: Change the Greeting Played
- Change the greeting at the same time that you set up a message job
- Make a global change to the greeting for the entire system.
To change the greeting as you set up a new call job:
- Use the Call Wizard to begin a new call session (see pages 72-81 of the VoiceWave Series User Guide - right-click on the link and select "Save Target As" or "Save link as"). By using the Call Wizard instead of EasyCall, you can create your own Greeting, or record over an existing one.
- At the Message recordings screen, select Greeting.
- From the top tool bar, click the New icon.
- Type in a name for your new Greeting, then click OK.
- The word Greeting will now appear in red, to show that it has not yet been recorded.
- Click Record to record your new greeting, and click Play to hear what you've recorded.
- When finished, click Next to proceed through the rest of the Call Wizard. At the last screen, choose Save changes and exit, then click OK.
To make a global change to the greeting for the entire system:
- From any desktop view, click the Admin tab.
- Click the Record Greeting icon. This screen allows you to re-record over one of the existing system greetings, or record a completely new one.
- Use the controls to record, play, delete or create a new file.
